Menu
Stakeholder Engagemnet
Stakeholder Engagemnet
- Stakeholder Identification
Based on the company’s operational characteristics and through cross-departmental discussions, Sino-American Silicon Products Inc. has identified seven major categories of stakeholders, including employees, customers, shareholders (investors), suppliers (contractors), government agencies (Science Park Bureau, Department of Environmental Protection, Environmental Protection Administration, Bureau of Energy, Ministry of Labor, etc.). They engage and communicate through various channels, both regularly and irregularly, to understand stakeholders’ expectations. This also serves as a source of information for assessing sustainability issues and impacts.
- Stakeholder Communication and Response
SAS has established all kinds of communication channels in its daily operations to maintain inter-communication with stakeholders. A mailbox and a customer service hotline for external communication have also been set up on the company website to collect opinions of our primary stakeholders related to our management & activities, i.e. investors, customers, media and so on.
| Primary Stakeholders | Significance to SAS | Communication Channel | Communication Frequency | Issues of Concern |
|---|---|---|---|---|
| Customers | Company’s main source of revenue. | Operation meetings | Non-scheduled | 1. Prices 2. Quality 3. Due date 4. Environmental responsibility 5.Occupational health and safety |
| Customer satisfaction survey | Once every six months | |||
| Customer audit | Non-scheduled | |||
| Customer questionnaire | Non-scheduled | |||
| Appeal / complaints telephone or email | Non-scheduled | |||
| Employees | Employees are the company’s most important assets. Only by taking good care of the employees will both parties grow in sync with each other. | Internal website and emails | Non-scheduled | 1. Salaries 2. Benefits 3. Work environment (including occupational safety and health, and friendly workplace) |
| Company notice board | Non-scheduled | |||
| Labor-management consultation meetings | Four meetings per year | |||
| Complaint boxes or hotlines | Non-scheduled | |||
| Performance appraisal interviews | Once a year | |||
| All organizational meetings | Non-scheduled | |||
| Shareholders / Investors | All shareholders are the company’s investors. The company will handle all disclosed information with fairness as the principle. | Shareholders meeting, institutional investors conference, domestic investment institute seminars and face-to-face communication meetings. | A total of 6 institutional investors conferences in 2022. | 1. Operating performance 2. Corporate governance 3. Integrity and ethics / Anti-corruption |
| Company annual report | Once a year | |||
| News announcement on company websites and the market observation post system | Non-scheduled | |||
| Collecting and replying to messages via telephone or emails | Non-scheduled | |||
| Suppliers / Contractors | Are the company’s partners and need to maintain the same ideals as ours in order to provide services in line with our needs. | Operation meetings | Non-scheduled | 1. Prices 2. Management guidelines for suppliers / Contractors |
| On-site audit | Irregularly on an annual basis |
|||
| Collecting and replying to messages via telephone or emails | Non-scheduled | |||
| Governmental institutes (Mainly the science park bureau, environmental protection bureau, environmental protection administration, energy conversation bureau, ministry of labor and so on) | We need to main an open and pleasant communication relationship to express our determination of complying with regulations. | Correspondence of official documents, meetings (public hearings or conferences) | Non-scheduled | 1. Maintain legal compliance (the energy act: our energy management saves electricity by 1% annually. Wastewater treatment standards: Restricted value for entering the sewage treatment works in industrial zone Labor standards act / occupational safety and health act: labor conditions / overwork issues) 2.Announcements of newly added / amended laws and regulations; permits review / approval for reference (waste disposal act: waste clearance contractors’ supervision and management) 3.Communication regarding regulations (and drafts); communication regarding regulation explanation (air pollution reporting procedures) |
| Communicating by meeting with associations or unions | Non-scheduled | |||
| In-Factory Audits | Non-scheduled | |||
| The media | We establish a contact channel with the media and provide non-scheduled, correct, fair and objective industry and corporate news. | Releasing news We sporadically receive interviews by the media and provide industry news. | An average of 2-3 pressure releases every quarter | 1. Company development direction 2. Operating performance |
| Community (social welfare organization, neighborhood, NGO) | 1.Work with local public welfare groups or rural schools to provide financial assistance to disadvantaged groups and units with limited resources. 2.Organize environmental protection activities from time to time, contribute to the environment, and assist local environmental protection units and groups to jointly maintain the environment. | The Group's personnel actively participating. | Twice a yea Once a year | 1.Public welfare groups projects 2.Enhancing education in remote schools and engineering improvements 3.Beach cleanup activities |
- Identification and Analysis of Material Aspects
Following a four-phase process in accordance with GRI 3 Material Topics 2021, SAS has
redefined the methodology for identifying material topics. Based on the “level of concern”
and “degree of impact” on sustainability topics as the materiality evaluation principles, SAS
identifies and evaluates material issues in the areas of governance, economic, environmental,
and social (including human rights) dimensions. Ultimately, sustainability issues are ranked
based on the significance of their impact. The top 10 material topics will be reported in this
report, and management policies and targets will be set for regular monitoring. Other material
issues will also be reported in this report, but management policies and targets will not be set,
and they will only be monitored continuously. SAS will implement this materiality identification
process once every three years (or when the Material Topic Standards are revised and
updated) to regularly review the impacts of these issues.
Identification
Sustainability Context
We follow GRI standards
and disclose our
economic, environmental
and people(including human rights) improvements
and performance.
Prioritization
Materiality
The report has collected stakeholders opinions or issues of concern for ESG committee to identify their importance.
Verification
Completeness
Major topics and their scope, boundary and timeline are confirmed.
Report
Stakeholder Inclusiveness
We communicate with stakeholders and respond to their reasonable expectations
Review
Sustainability Topics
Stakeholder Inclusiveness
Sources
Assess the significance of impact
The questionnaire data includes three parts: the level of concern, the likelihood of occurrence, and the severity of the impact assessment. The impact assessment and level of concern are
analyzed statistically, and based on the analysis results, a materiality matrix is drawn (as shown in the figure). Issues with high concern and high impact are categorized as material issues.
After consolidation, there are 16 issues with higher significance.
Prioritize the most significant impacts
Finally, the significant impact of SAS’s material topics for 2023 is ranked. The top 10 issues are to be reported in this report, with management policies and goals set for regular tracking and management. Other issues are disclosed in the summary or not
included in this report.
