Identifying and communicating stakeholder are at the core of corporate social responsibility. Based on operational characteristics and cross-departmental discussion, SAS has identified its shareholders that include staff members, customers, shareholders (investors) and suppliers (contractors), governmental departments (science park bureau, environmental protection bureau, environmental protection administration, energy conversation bureau, ministry of labor and so on) and the media.
SAS has established all kinds of communication channels in its daily operations to maintain inter-communication with stakeholders. A mailbox and a customer service hotline for external communication have also been set up on the company website to collect opinions of our primary stakeholders related to our management & activities, i.e. investors, customers, media and so on.
|Primary Stakeholders||Significance to SAS||Communication Channel||Communication Frequency||Issues of Concern|
|Customers||Company’s main source of revenue.||Operation meetings||Non-scheduled||1. Prices
3. Due date
4. Environmental responsibility
5.Occupational health and safety
|Customer satisfaction survey||Once every six months|
|Appeal / complaints telephone or email||Non-scheduled|
|Employees||Employees are the company’s most important assets. Only by taking good care of the employees will both parties grow in sync with each other.||Internal website and emails||Non-scheduled||1. Salaries
3. Work environment (including occupational safety and health, and friendly
|Company notice board||Non-scheduled|
|Labor-management consultation meetings||Four meetings per year|
|Complaint boxes or hotlines||Non-scheduled|
|Performance appraisal interviews||Once a year|
|All organizational meetings||Non-scheduled|
|Shareholders / Investors||All shareholders are the company’s investors.|
The company will handle all disclosed information with fairness as the principle.
|Shareholders meeting, institutional investors conference, domestic |
investment institute seminars and face-to-face communication meetings.
|A total of 3 institutional|
investors conferences in 2019.
|1. Operating performance
2. Corporate governance
3. Integrity and ethics / Anti-corruption
|Company annual report||Once a year|
|News announcement on company websites and the market observation post system||Non-scheduled|
|Collecting and replying to messages via telephone or emails||Non-scheduled|
|Suppliers / Contractors||Are the company’s partners and need to maintain the same ideals as ours in order to provide services in line with our needs.||Operation meetings||Non-scheduled||1. Prices
2. Management guidelines for suppliers / Contractors
|On-site audit||Irregularly on an
|Collecting and replying to messages via telephone or|
|Governmental institutes (Mainly the science park bureau, environmental protection bureau, environmental protection administration, energy conversation bureau, ministry of labor and so on)||We need to main an open and pleasant communication relationship to express our determination of complying with regulations.||Correspondence of official documents, meetings (public hearings or conferences)||Non-scheduled||1. Maintain legal compliance (the energy act: our energy management saves
electricity by 1% annually.
Wastewater treatment standards: Restricted value for entering the sewage
treatment works in industrial zone
Labor standards act / occupational safety and health act: labor conditions /
2.Announcements of newly added / amended laws and regulations; permits
review / approval for reference (waste disposal act: waste clearance contractors’
supervision and management)
3.Communication regarding regulations (and drafts); communication regarding
regulation explanation (air pollution reporting procedures)
|Communicating by meeting with associations or unions||Non-scheduled|
|The media||We establish a contact channel with the media and provide non-scheduled, correct, fair and objective industry and corporate news.||Releasing news|
We sporadically receive interviews by the media and provide industry news.
|An average of 2-3 pressure releases every quarter||1. Company development direction
2. Operating performance
SAS is open to accommodate all kinds of opinions and reference the sustainability report guidelines issued by the Global Reporting Initiative (GRI) to define the report content by following such principles as stakeholders’ inclusiveness, sustainability context, materiality, and completeness.
We follow GRI standards
and disclose our
and societal improvements
The report has collected stakeholders opinions or issues of concern for CSR committee to identify their importance.
Major topics and their scope, boundary and timeline are confirmed.
We communicate with stakeholders and respond to their reasonable expectations
The identification of material issues is based on the interaction experience and communication records among the stakeholders and the president office, marketing division, procurement division, administrative division and relevant divisions for external affairs of all branch companies, besides collecting issues of concern to the employees, customers, shareholders (investors), suppliers (contractors), governmental institutes (science park bureau, environmental protection bureau, environmental protection administration, energy conversation bureau, ministry of labor and so on) and the media. In addition, by referencing the survey results for issues of concern to stakeholders in the company website, division representatives in the Corporate Social Responsibility Committee considered the concern level of stakeholders on the issue,
the issue’s impact on the company and the external social, environmental and economic impact to assessed the “Concern Level of Stakeholders” and “Impact on SAS” for each topic. A materiality matrix is thereby drawn, based on its “Concern Level of Stakeholders” and “Impact on SAS”. Issues with high concern and high impact are thus listed as material issues. We will disclose in this report its management guidelines and other issues not yet reaching major impact will be disclosed as a summery or not disclosed in this report.